Shipping policy

Shipping Policy

Last updated: July 29, 2026

Where we ship

We currently ship to the United States only, to all 50 states. If your address is outside the United States, we are not able to ship to you at this time.

Our kits are dispatched from our workshop in Thailand.

Shipping cost

Standard shipping is included in the price of every kit. There is no separate standard shipping charge added at checkout, and no minimum order value to qualify.

An optional express shipping method is available at checkout for an additional 15 USD. Choosing it is entirely up to you: it changes the carrier service used, not the contents of your order.

Because parcels are shipped from outside the United States, an order may in some cases attract import duties, customs fees or local taxes. Those charges are set by the US authorities, are outside our control, and are payable by you. We are not able to refund an order that is abandoned or returned because these charges were not paid.

Order processing

Orders are processed in the order they are received. You will receive a confirmation email when your order is placed, and a second email with tracking information once your parcel has been handed to the carrier. If you have not received a confirmation email, check your spam folder before contacting us.

We cannot guarantee that an order can be changed or cancelled once it has been accepted. If you need to correct something, email us at contact@silvercraftlab.com as soon as possible and we will help if the parcel has not yet left.

Delivery times

Any delivery time indicated by the carrier is an estimate, not a guarantee. Because parcels travel internationally, transit times vary by season and customs processing can add delay. We are not liable for delays caused by the carrier, by customs, or by any other event outside our control.

Shipping address

You are responsible for providing a complete and accurate delivery address. We are not able to reroute a parcel once it has shipped. If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, or because it went unclaimed, we can reship it once you cover the cost of the second shipment.

Lost, stolen or damaged parcels

Title and risk of loss pass to you once we hand the parcel to the carrier.

That said, we want your kit to reach you intact. If your tracking shows the parcel as delivered but you cannot find it, or if the parcel arrives damaged, contact us at contact@silvercraftlab.com within 14 days of the delivery date with your order number and photos of the packaging and contents. We will open a claim with the carrier and work with you on a replacement or a refund where the claim is upheld. Claims raised after 14 days may not be accepted by the carrier.

Returns

Shipping charges are not refundable. Our return and refund terms are set out in our Refund Policy. Where a return is accepted, the cost of returning the parcel to us is payable by you unless the item was defective or we sent the wrong item.

Contact

Questions about shipping and delivery: contact@silvercraftlab.com